Frequently Asked Questions

Below you will find some frequently asked questions asked by people subscribing to a magazine on this website. Hopefully you will find something that is relevant to you. If you would like to contact our Customer Service Representatives with another query, please contact us using the details on the Contact Us page.

When will my subscription start?
Your subscription will start with the first available issue and could take anywhere between 2 - 5 weeks before you receive your first issue, depending on the publication schedule.

When will my account be charged?
After placing your order on the website, it will normally be processed within 5 working days at which point you will receive an email confirming your subscription details. The order will appear on your bank statement as Professional Beauty.

Is this site secure?
This website is secured using 256-bit encryption ensuring that all communications between you and the website are encrypted preventing anyone else frpm seeing them. Once on the website, all data remains encrypted giving you peace of mind that your details are safe and secure. You can double check this by the padlock which should appear at the bottom of your browser or you could click on the Secured By Thawte logo below. This will enable you to check the web site’s validity yourself.

Return, Refund and Cancellation Policy
If you are unhappy with your subscription for any reason you may cancel at any time and receive a refund for any magazines not yet received less a £10.00 administration fee.  

Equally electronic subscriptions can be cancelled and you will be refunded for the term of your outstanding subscription less a £10 administration fee.

If you subscribed as part of a special promotion, including a complimentary gift, you have a cooling off period of 14 days to cancel your subscription, where the free gift will need to be returned in perfect condition, in order to receive a full refund. Otherwise the cancellation will come into effect after the first issue has been received and a refund of the remaining issues, less a £10 administration fee will be issued.

Transaction Currency
Payments are made in UK Sterling currency only.

Delivery Policy
Magazines are posted first class for UK addresses and second class to the rest of the world.

Who manages the subscriptions for Professional Beauty and Hairdressers Journal International Magazines?
The subscriptions are managed by a high quality specialist subscription bureau, ESco Business Services. To find out about the wide range of publishing services on offer from ESco please click here to visit their website.

Any other questions?
If you have any further questions that aren’t answered above, please feel free to contact one of our Customer Service Representatives using the contact details here.